Find out where AI can safely take work off your front desk.
Chris King, RN, BSN, BCPA reviews how your practice runs, from scheduling and intake to prior authorization and billing follow-up, and shows you where AI helps, where it should not be used, and what to do first.
How Chris can help your practice
A review of your front-office and back-office workflows, for independent practices that handle patient information and want to protect the patient experience with practical, safe next steps.
AI Workflow Assessment
Flat fee, quoted after a free 15-minute call. No hourly billing.
Workflow review
A look at how work really moves through your office: scheduling, intake, phones, documentation, prior authorization, billing follow-up, and patient communication, with the patient experience in mind.
Written report
Where AI could help, where it should not be used, and what is a quick win versus a distraction. In plain English.
HIPAA-conscious checklist
What to ask before any tool touches patient information, so you can sort tools into safe, limited-use, and avoid. Not legal advice; final decisions belong with your compliance counsel.
Prioritized roadmap and walkthrough
The first moves to make, in order, and a call to go through the plan together. You decide whether to run with it yourself or get help.
Independent healthcare practices
Starting in Medina County and across Northeast Ohio, with virtual assessments available anywhere.
Practices we work with
Physical therapy and rehab, primary care and specialty, behavioral health, chiropractic, and other outpatient practices.
A good fit if
Your front desk is buried in calls and paperwork, prior authorization and billing follow-up take more staff time than they should, or reminders and follow-up happen by hand.
How it works
Four simple steps.
1. Free 15-minute review
A short call about where your office loses time. If there is no clear opportunity, Chris will tell you.
2. Workflow review
Chris looks at how work moves through your office, on site or virtually, and does the analysis.
3. Report and roadmap
A written report with recommendations, safety considerations, and a prioritized plan.
4. Walkthrough
A call to go through the plan together and decide what comes next.
AI knowledge that comes from building, not just reading
Most of what you hear about AI comes from people who are still trying to understand it.
Chris has designed and built several custom applications and programs, including AI-powered tools for healthcare with secure accounts, payments, and a working AI assistant. He knows firsthand what these tools can do, where they fall short, and what it takes to run them safely with patient information.
So when he tells you a tool is worth adopting, or that it isn't, the advice comes from experience, not from a vendor's brochure.
About Chris
Chris King, RN, BSN, BCPA, based in Medina, Ohio.
Chris has spent more than 13 years in healthcare, in Medicaid managed care, DME and prior authorization, clinical appeals, and home care operations, from bedside nursing to executive leadership. He knows how authorizations, denials, and scheduling move through an office and where they stall, and what AI tools can and cannot responsibly do with patient information.
As a Board Certified Patient Advocate, Chris looks at every workflow through the lens of the patient experience, and he is independent of any hospital system, insurer, or software vendor.
Chris does not sell software and earns no commission on any tool he recommends. If the honest answer is "change the process, skip the AI," that is what the report will say.
Common questions
What happens in the free 15-minute review?
You and Chris look at where your office may be losing time and whether a full assessment makes sense. If there is no clear opportunity, he will say so.
Is AI safe to use with patient information?
Many tools are not. The assessment sorts tools into three groups: appropriate with a business associate agreement, appropriate only for tasks without patient information, and avoid. Chris is not a lawyer, so final decisions should be confirmed with your compliance counsel.
How much does it cost?
It is a flat fee, quoted after the free review and based on the size of your practice and the number of workflows reviewed. You will know the price before anything starts.
Does the assessment include setting anything up?
No. The assessment is the diagnosis and the plan. Many practices put the quick wins in place themselves.
Can't I just use ChatGPT myself?
For some tasks, yes. The risks are using it with patient information in a way that is not appropriate for a healthcare setting, and spending hours finding out what does not work. The assessment saves that trial and error.
Will this replace my staff?
That is not the goal. The aim is to take repetitive admin work off people's plates so they can focus on the patient experience and the work that needs judgment.
Can you promise a specific amount of time saved?
No, and be wary of anyone who does. The report gives realistic estimates for each recommendation based on what you tell Chris about your practice.
Get in touch
Most conversations start with a free 15-minute call. No pressure, just a chance to see if working together makes sense.